Store Policies

Please contact us immediately if there has been damage during shipping. Any and all damages must be reported within 5 days of receiving item(s) to receive full credit or replacement. Damages will be assessed and picked up to replace if necessary. If you are unsatisfied with your order for reasons other than manufacturing defects or shipping damages, please ship it back to us via Fed Ex (most reliable) in original packaging; you will be credited for the product item only when it arrives at our facility. Please make sure to double check your text and data as we will not be able to accept returns for a misspelling from your side. Please feel free to call us toll free at 1-864-895-8533 if you would like assistance in determining accurate costs. Orders can be mailed to: CreateYourWoodSign.com PO Box 1085 TRAVELERS REST, SC29690 If you do not feel comfortable placing your order online, and would like to avoid the added wait time in mailing your order, we are more than happy to assist you over the phone. Call toll free 1-855-895-8533. We accept Master Card and Visa. We also accept checks. Simply figure your order total using our website’s shopping cart making sure to enter your zip code for accurate shipping totals. Print information and mail it, along with your check to: CreateYourWoodSign.com PO Box 1085 - TRAVELERS REST SC 29690. Be sure to include your phone and shipping address. Accurate shipping can also be acquired by calling our  number. We will start your order immediately upon receipt of payment. All orders generally ship within 2 to 3 weeks from receiving them. (Occasionally dead-lines may be longer during special events periods). When requesting a custom wooden sign through our form, your email address when be automatically add to our mailing list; you can easely unsubscribe, any time,  in just "one click".

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